At Muwaileh Tourism, protecting your personal information isn’t just a checkbox—it’s our promise. Below is our privacy policy, detailing exactly how we collect, use, store, and honor your data when dealing with you.
1. What Information Do We Collect?
- Contact Information: Name, e-mail, phone number, mailing address
- Travel Data: Visa numbers, visa status, booking history, preferences
- Payment information: Card numbers or bank account numbers (processed securely)
- Records of communication: Emails, WhatsApp messages, calls
- Technical Data: IP address, browser type, cookies, device information
2. How We Use Your Information
We collect in order to serve you better. Specifically, we use it to:
- Book-in operations management and your reservations
- Speak with you (confirmations, news, assistance)
- Offer discounts or specials—with your approval
- Visa advice, insurance, and travel authorization
- Build our web presence among next-time customers
- Guarantee legality and security against fraud
3. Sharing Your Information
Your data is safe with us. We only share it when necessary:
- With Service Providers (hotels, airlines, transport partners, visa consultants)
- With Payment Processors to securely handle your transactions
- With Legal Authorities if required by law
4. Keeping Your Data Safe
We protect your personal data with the same care and attention we give to your travel plans, using advanced security measures to keep it safe.
- SSL encryption to protect transactions
- Secure servers and restricted access
- Regular security audits to detect vulnerabilities
5. Cookies & Analytics
Like most websites, we use cookies to help improve your experience. These small tools allow us to understand how visitors use our site, so we can make it more helpful, efficient, and user-friendly for you.
- Understand how visitors use our site
- Improve your online experience
- Remember your preferences
You can adjust or turn off cookies anytime through your browser settings.
6. Your Rights Matter
Your privacy and choices are important to us. Here’s how you can stay in control of your personal information:
- Access your personal information
- Correct or update details if needed
- Withdraw consent where applicable
- Request deletion of your data (within legal limits)
- Opt-out from marketing at any time
7. Data Retention
Your information is retained only as long as necessary to confirm bookings, manage services, and comply with legal requirements. It is deleted or anonymized afterwards.
8. Updates to This Policy
As privacy standards evolve, so will this policy. Changes will be updated here with the latest revision date. Your continued use indicates acceptance of these changes.
9. Talk to Us
Have questions or want to update your data?
Contact us via our communication platforms—we’re here to help.